Last Updated: 18/03/2026
This Payment Policy outlines the accepted payment methods, currencies, pricing structure, and terms for purchasing our online fitness courses. We aim to make your transaction process as clear, transparent, and secure as possible, ensuring you can quickly access the content you need to kickstart your fitness journey.
We accept major debit and credit cards, including Visa and Mastercard. All transactions are processed securely through our third-party payment provider and are protected by industry-standard encryption. We do not accept cash, bank transfers, or cryptocurrency payments.
By submitting your payment details, you confirm that you are authorised to use the payment method provided and that the information is accurate and complete.
For your convenience, you can complete your purchase in EUR, GBP, USD. Please select your preferred currency using the currency dropdown in the header. Prices are displayed in the selected currency and include all applicable fees. Please note that your bank or card provider may apply their own foreign transaction or conversion fees, which are outside our control.
All course prices are clearly displayed on the checkout page before you complete your purchase. Prices are fixed at the time of checkout. We reserve the right to adjust prices at any time; however, any change will not affect orders that have already been placed and confirmed.
Prices displayed on our website may or may not include Value Added Tax (VAT) or other applicable taxes, depending on your country of residence and applicable local laws. Any applicable tax will be clearly indicated at checkout prior to completing your purchase. You are solely responsible for any taxes, duties, or levies imposed by your local jurisdiction in connection with your purchase.
All our online courses, which are delivered as video content, require a one-time, full payment at the time of purchase. There are no instalment plans, deferred payment options, or subscription models available. Payment must be successfully processed before access to any course content is granted.
We take the security of your financial information seriously. Your payment details are processed by our PCI DSS-compliant payment provider. We do not store your full card details on our servers at any point. All data transmitted during the payment process is encrypted using TLS (Transport Layer Security) technology.
If we or our payment provider suspects fraudulent activity, we reserve the right to cancel the transaction, suspend access, and report the matter to the relevant authorities.
Upon successful payment, you will receive an order confirmation email at the address provided during checkout. This email will contain your transaction details and your course access link. If you do not receive a confirmation email within 30 minutes of completing your purchase, please check your spam or junk folder before contacting us at info@fitninja.co.uk.
In the event of a failed or declined payment, access to the course content will not be granted. Common reasons for payment failure include insufficient funds, incorrect card details, or a block placed by your card issuer. We recommend:
Failed payment attempts will not result in any charge to your account.
If you believe an unauthorised transaction has been made using your payment details, please contact us immediately at info@fitninja.co.uk so we can investigate the matter.
Initiating a chargeback without first contacting us may result in suspension of your course access while the dispute is under investigation. We reserve the right to provide evidence of purchase and delivery to the relevant card scheme or financial institution when responding to chargeback claims.
Due to international sanctions and legal restrictions, we are unable to process payments from the following countries:
If you are located in one of these countries, you will not be able to complete a purchase on our platform. We apologise for any inconvenience this may cause.
We reserve the right to update or amend this Payment Policy at any time. Any changes will be published on this page with an updated “Last Updated” date. Your continued use of the website following any changes constitutes your acceptance of the revised policy.
If you have any questions about this Payment Policy or experience any issues with a transaction, please contact us at info@fitninja.co.uk.